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Privacy Statement


Neolac, located at Dokter van Deenweg 150 8502BM Zwolle, is responsible for the processing of personal data as shown in this privacy statement.

If you order something from Neolac, Neolac needs your data to ensure that we can deliver your order. Of course we think it is very important that the personal data you share with us is handled with care. In this privacy statement we explain how we proceed with this. If you have any questions about this, do not hesitate to ask them. You can contact us at


From whom does Neolac process personal data?

We process the personal data of anyone who has (had) direct or indirect contact with Neolac such as (business) clients and contact persons of partners. We recieve the data directly from you when you visit our website and fill in certain information or when you contact our customer service. In some cases we receive your details from others. We may also receive data from other parties, but only if you have given permission to those parties to provide certain information.


Which data does Neolac process?

Neolac processes your personal data by using our services and / or by providing this information to us. Below you will find an overview ofthe personal data we process:


Data for processing your order

If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. These data are also required for any returns. For this we collect your (company) name, e-mail address, delivery address (es), payment details and your telephone number. The information is required to execute the agreement that you have concluded with us. Under the law, we must keep the data related to your order for 7 years.

Information about your contact with our customer serviceNeolac can be reached by phone between 9 am and 5 pm on working days. You can call us, e-mail and send a message via social media, such as Facebook and Instagram.

A telephone conversation can be recorded for training and analysis purposes. We have a legitimate interest in using these conversations to improve our services. We keep the telephone conversation for 1 month. Private messages via Instagram or Facebook are stored by us for a maximum of 6 months, shorter if you delete the message yourself.


Special data that Neolac processes

Our website does not intend to collect data about website visitors who are under the age of 16 years old. Unless they have permission from parents or guardian. However, we cannot check if a visitor is older than 16. We therefore encourage parents to be involved in the online activities of their children to prevent the collection of data about children without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact us via and we will delete this information.


Why does Neolac process this data?

Neolac processes your personal data for the following purposes:

  • To call or e-mail you if necessary to inform about your order.
  • Neolac analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.


Automated decision

Neolac does not take decisions based on automated processing on matters that can have (significant) consequences for individuals.


Sharing personal data by Neolac with third parties

We will not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to complyto a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same levelof security and confidentiality of your data. We remain responsible for these processing operations.



If you place an order with Neolac, the payments will be made via Buckaroo B.V. For more information, Neolac refers you to the General Terms and Conditions of Buckaroo B.V.

De Brink

Orders you place with Neolac are processed through the partner De Brink. For more information, Neolac refers you to the General Terms and Conditions of De Brink.

Google Analytics

We have signed a processor agreement with Google. The data we collect in Google Analytics is anonymised and encrypted. The so-called ‘sharing data’ with Google is off. Finally, we do not use the Analytics cookies in combination with other Google services.

Google Remarketing

We use Adwords Remarketing to offer advertisements on third party websites (including Google) to previous visitors to our website. These ads are visible on one of the connected Google Display Network websites. The collected data on the website complies with our privacy statement and Google’s privacy.


Cookies, or similar techniques, that we use

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Neolac uses cookies with a purely technical functionality.


These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements. On your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.


View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to your consent for data processing withdraw or object to the processing of your personal data by Neolac and you have the right to data portability.
This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo in this copy, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request. Neolac also wants to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data.

Delete cookies

The permission you have given to Neolac for the placement and reading of cookies, can be revoked at any time by your browser so that it does not accept cookies and / or by removing all cookies already placed in your browser. You have to take into account that the removal of cookies may result in certain parts of the Websites and / or Applications not working or working properly. Do you still want to delete the cookies? Here you can read how you can delete it.

How we protect personal data

Neolac takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and to prevent unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us at


Do you have questions for Neolac?

If you have any questions about how Neolac handles your data, please don’t hasitate to contact our customer service.


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© Copyright Ausnutria Nutrition B.V. 2019
Dokter van Deenweg 150, 8025 BM Zwolle, The Netherlands